1. How does your company define a comprehensive management solution?

The Intellys Answer, All encompassing monitoring of everything I.T., and beyond. The Intellys Team begins by providing clear vision into all IT systems, servers and network infrastructure, enabling performance reporting, historical trending, real-time outage and threshold notification while delivering the technology information in a business context. And then they began to redefine the term Managed Service Provider, by extending the Intellys services into the automated monitoring of Data Center temperature, humidity, water presence, security cameras and all aspects of power monitoring. It didn’t stop there, and before they were done, we were monitoring PBX’s and Industrial Boilers. WAN Management is only a piece of the solution. Broadcast errors, CRC errors, improperly configured gear, and countless Server and System issues will leave your staff with limited vision. Comprehensive means we find the issue, isolate the offending component, notify and escalate to resolution.

2. What is your specialty?

Network Uptime is the answer. Equipment Agnostic. No preferences for networking services or IT hardware, positions the Intellys staff to provide you with open, honest feedback on all of your vendors. We will also enforce your required SLA’s by managing the network problem through completion, and provide you with the necessary reports you need to pinpoint the source of performance problems. Software is only a piece of the solution. Software companies specialize in producing & selling software, not managing your network. We have implemented best practices for weekly analysis, critical event escalation and communication to our customers.

3. Does your system manage business process from an IT vantage point? - In other words, can you map technology to my business?

Intellys maps your technology assets to your business processes, allowing you to provide downtime reports on each departments ability to function. Monitoring your network as a grouping of IT equipment is just the first step in understanding how well your network & systems are supporting the processes that make your company run smoothly. Customer defined Business Process Vision provides your engineering team, helpdesk and executive staff with concise, relevant information for understanding the current condition of any company process.

4. How do you measure successful Network Management?

ROI is the Answer (Return on Investment). All companies that consider access to their data as critical to the success of their business will receive substantial Return On Investment with Intellys Managed Services. Intellys provides your company with everything you need to build significant ROI on your IT & IS investments, and provide you with I-Vision to confidently budget for areas of need, not areas of speed.

5. How will your service impact my existing Network Management staff?

Increasing efficiency of existing staff will enable your existing teams manage the network & systems, not software vendors and thousands of SNMP (Simple Network Management Protocol) traps. *Our average customer generates over 16,000 SNMP messages per week to be interpreted. It’s your gear, your configurations. Intellys will not take control of your equipment, as some Network Management Service Providers require, we will assist your teams in optimizing your systems and network to get the most out of your investments. They will sleep at night, and never miss another outage at 2 AM. Our 24x7 Console Engineers will send out informational pages/e- mails and/or phone calls to your team during off-hours, and simultaneously open a trouble ticket for repair. Most "middle-of-the-night" frame problems can be resolved before your offices open at 6AM. Intellys provides easy-to-use, effective web-based reporting. Our "Single-Click" interface was designed based upon 3 years of customer input, and continues to receive updates at no charge to our customers.

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