As networking technology continues its advance, more applications are sought after to take advantage of these new generation high-speed infrastructures. In parallel with this new generation networking equipment, applications are being developed to converge disparate systems into a single cohesive, manageable system.

VoIP is one example of this, converging what traditionally has been completely separate systems, usually managed by two different groups into a single, manageable system. VoIP refers to the convergence of traditional telephony networks with data networks, utilizing the existing data network infrastructure as the transport system for both services. To achieve this convergence, technology has been developed to take a voice signal, which originates as an analog signal and transport it within a digital medium. Devices, such as VoIP Telephones, which receive the originating tones and place them in TCP/IP packets. The size and frequency of which is dependent on the Coding / Decoding (CODEC) technology that has been implemented in the VoIP Telephone / device.

At Intellys, we understand the critical role of traditional switched network architecture. However, as an increasing number of corporations find that a Converged solutions provides them a logical path of migration, we offer a complete and turnkey suite of services for network deployment and maintenance.

Whether it is Avaya, Nortel, Cisco, Alcatal or others, Intellys is uniquely positioned to offer nationwide seamless services - allowing for the same SLA's as switched voice and legacy data networks enjoy.

Intellys Day 2 support services combines a number of service elements to ensure the ongoing health and operation of your IPT network.

Fault Management: 24x7x365 up/down fault monitoring of the main SNMP-enabled elements in the IPT network including the routers, switches, voice gateways and convergence servers

IPT Performance Management: 24x7 performance management of the main SNMP-enabled elements in the IPT network plus detailed call quality monitoring, management and reporting to ensure consistent quality and performance of the network for voice and data services

Remote Telephone Support: 24x7 remote telephone support to answer technical questions and perform remote diagnostic and troubleshooting activities across all contracted components

Remote Critical Patch Upgrades: Remote critical patch upgrades to address known hardware/software issues released by the manufacturer

Remote Telephone Moves/Adds/Changes/Deletes (Soft MACDs): Remote logical MACDs for the customer’s IPT telephone environment (including the convergence servers and telephone handsets)

Configuration Management: Retrieval, authentication and archival of device configurations to identify and remediate potentially harmful issues