Just a Few Features To Consider:

Asset Tracking
· Manufacturer
· Model
· Serial Number
· Asset Tag
· Location information
· Proactive Asset Management of all IT assets (For Additional Fee)
Calendaring & Scheduling
· Full calendar tool
· Track scheduling of all requested events
• See sights/tickets past, present and future
· See status of all calendared events via color coded legend system
Trouble Ticket Management
· SLA Reporting
· Custom Exception Reports
· Online 7x24x365 Secure Access
· Online Trouble Ticket Creation
Site Profile Management
· Contact Information
· Site Maintenance Start and End Dates
· Out of Scope Provisions
Technician Report Date – On-Site
· Track and manage on-site technician during dispatched calls
· Track and report real time on-site notes of work done by technician
· Track all calls to each site (Historical data)
· Will take digital images of site if necessary
· All data is date and time stamped and saved for life of contract
· All data is accessible and reportable to customer
Maintenance Reporting
· Track all maintenance tickets
· Track all site notes for each maintenance call
· Track and report on SLA performance
· Track on-site notes and ending status of every ticket (real-time & historical)
· Manage entire RMA process
• Manage Maintenance contract numbers